General Support

  • Manually Boot from CD on Windows XP, Vista, and 7

    Changing the boot order from the BIOS of a computer allows the machine to try and automatically find the devic...

    May 08, 2015 08:18AM MDT
  • Hard Drive is Not Recognized by Windows Installation CD

    This is usually caused by the Windows Installation CD that you are trying to run. After running WipeDrive, th...

    Apr 10, 2014 01:07PM MDT
  • Need a CD

    If you purchased any software from the WhiteCanyon website, and you have an order number beginning with 1000XX...

    Apr 11, 2014 10:11AM MDT
  • Fraudulent Purchase

    If someone has used your credit card to purchase software products from WhiteCanyon, please contact your credi...

    Apr 10, 2014 02:16PM MDT
  • Boot from CD on Windows 8 (UEFI)

    Please note: These instructions were tested on an HP model PC running Windows 8. The following steps will va...

    Dec 04, 2014 02:56PM MST
  • Create a Windows 8.1 Recovery Disc

    To create new recovery media for Windows 8.1, please visit

    Mar 30, 2015 04:12PM MDT
  • Reset a Mac Password

    To reset your OS X password without an OS X CD you need to enter the terminal and create a new admin account ...

    Aug 19, 2015 03:40PM MDT
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