Why is the Update Feature Not Working?

Last Updated: Apr 10, 2014 11:28AM MDT
Most WhiteCanyon programs have an update button in the Options or Settings area that will allow you to obtain a free update of your purchased program (within your current major version number).

If the update option gives any sort of an error when trying to update, this may only mean that there is no update available.

If you are sure that there is an updated version, but the software won't allow you to update to that version, there are a few reasons why this could have happened:

1)  You are not properly connected to the internet.

2)  You do not have your cable modem or DSL properly connected

3)  Your firewall is limiting communication from the program to the Internet

4)  The software has been updated on our end to a file name that does not match the outdated version.  In this case, please contact us at support@whitecanyon.com
801.224.8900 Live Chat
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